Update Ford Audio Bluetooth (with Download)

What It Is

The following guide and downloadable file will help you to update the Bluetooth, Voice Control and USB module in the following Ford vehicles. The release date was November 2012, and was the third publicly released firmware update. According to the Ford documentation the update is valid for the following vehicles and build dates:

  • Fiesta: July 2008 – December 2011
  • Focus: February 2008 – January 2012
  • C-MAX: February 2008 – January 2012
  • Kuga: February 2008 – January 2012
  • Mondeo: September 2008 – January 2012
  • S-MAX: September 2008 – January 2012
  • Galaxy: September 2008 – January 2012
  • Transit: from June 2009
  • Ranger: from April 2009

The Ford Ka is not compatible, because it’s a rebodied Fiat Panda/500 and uses their electronics.

The following instructions and Zip file used to be freely available from Ford at the address www.ford-mobile-connectivity.com as described in the audio system user guide. The website was taken down some time in about 2014, presumably for one of two reasons. Either people were messing up their radios and requiring dealership service, or they realised that they were missing out on a source of service revenue by giving away the updates. I’ll not speculate…

I’ve succesfully carried out the update on two different cars, my Mondeo with Sony DAB headunit, and my wife’s Fiesta with the more basic (orange dot matrix display). The actual Bluetooth/USB module is the same throughout the range, with the exception of a few models.

Please not that if your car does not have a USB port you will not be able to do the update, and the only way to get it is via a visit to the dealership.

What Do You Get?

There are several improvements to be gained from updating your Bluetooth firmware. The level will depend on the age of your vehicle, as models later in the run will have been shipped with more up to date versions. The major differences are:

  • Compatibility. My phone (Sony Experia Z5) wouldn’t connect reliably and take calls properly in my 2011 Mondeo. The update fixed that. The same for the Fiesta (a 2009 model) which wouldn’t connect properly to any smartphone.
  • iPod Useability. The original firmware required use of a special Y-cable, which connected to both the USB port (for control and track name display) and the 3.5mm Aux in socket (for analogue audio). The new version allows use of standard Apple 30pin-USB cables, with the car stereo doing the audio decoding from the digital stream.
  • USB Playback. Allows use of MP3s saved on a USB stick. I don’t know if or how well this worked earlier, I never tried until after updating.
  • Bluetooth Audio Streaming. The update adds compatibility for Advanced Audio Distribution Profile (A2DP) or Streaming Music in English. This can also be used for Sat Nav directions through the speakers when using Google Maps on an Android device.

How Do I Do It?

  1. Put the kettle on.
  2. Download THIS ZIP FILE, which contains the Bluetooth firmware and voice control files in seven European languages.
  3. Unzip the files to the root folder of a USB drive. (i.e. not in an subfolder) The USB drive should NOT contain any music files, and for best results should probably be blank just in case.
  4. Make yourself a nice cup of tea or coffee and pick up a newspaper or magazine. This stage will come in handy later, trust me…
  5. Get in the car, and switch on the radio WITHOUT TURNING THE IGNITION ON. It may say something like 1 Hour Mode on the display.
  6. Insert the USB drive into the USB port. Depending on your car model this may be in the glovebox (Mondeo), centre console (Fiesta) or armrest. The stereo will display a message saying that no valid files were found to play. This is normal.
  7. Switch on the ignition until the dashboard lights come on (but don’t start the engine). Do this by turning the key to the second position, or pressing the Ford Power button without pressing the brake/clutch for keyless models.
  8. You should now see the message “Update running… Please wait! So now you wait. This is where the hot coffee and magazine come in handy, as the update takes around 20 minutes to complete, and you can’t go back in the house to keep warm because you’d be leaving the car unlocked with the keys in!*
  9. Once the update has finished the display will say “Update successfully finished”. The message doesn’t stay on the screen for long, so keep an eye on it. Once complete the radio will come back on to whichever station was playing before the update.
  10. If something goes wrong and the installation fails you will get a warning on the display. Again, it doesn’t stay on for more than a few seconds, so keep a look out. Just start the process again from the beginning and it will eventually complete.
*Whilst updating my Mondeo the car gave a Low Battery warning, and the radio shut off. I started the engine, and was amazed to see that the radio came back to life with the update still running. It had carried on even with the radio off (the bluetooth module is a separate box behind the glovebox area). I don't recommend relying on this method though!

Here is a very useful summary video. I didn’t make it, so claim no credit for it. It’s also out of date, as it shows the original website up and running, but the update demonstration is very useful if you’re not confident.

Video produced by iNath, over at Ford Owners Club

Any questions, feel free to comment below. Thanks for visiting my site.

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69 thoughts on “Update Ford Audio Bluetooth (with Download)

  1. Hi, I have read on other forums that after this update with the Bluetooth module reading audio data straight into the USB port, the sound quality is poor. Can you confirm that the quality is ok? Also do you know where later updates are available from?

    • I can confirm there are no problems with sound quality, as the head unit is simply receiving the MP3 file direct from the device and decoding it, if you are referring to an iPod/iPhone which originally required a double USB/Aux cable then the quality will actually be improved.
      If I knew of any later updates I’d have them here!!
      As far as I know if there are any later versions you would need to get them installed by a dealership as Ford took down their DIY update website, and now only offer update downloads for the Sync audio range.

  2. Bluetooth hadn’t worked on my mk7 Fiesta since it connected to a random van on the A6 2 months ago. This sorted it – cheers!

  3. I have just bought 2012 fiesta s1600 but the Bluetooth and aux not working. I have tried update but just keeps stopping after 2 minutes. What else can i do?

    • Delete all the files from the USB stick EXCEPT the ones with names ending AV, these are the only two files needed for English language use. This may well fix your problem. Also try resetting the stereo before performing the update – with radio on press and hold the ON/OFF button for at least 15 seconds until the sound goes off, display goes blank and it reboots.

  4. I have a 2012 fiesta, recently the steering wheel controls started to be intermittent and then total failure (the type with the M in the middle). I’ve tried second hand replacement control module but it still doesn’t work.
    Do you think this could be firmware related?
    I tried the update from here but nothing happens when I turn the ignition on.

    • To be honest that sounds like a physical rather than software problem. Possibly a fault with the stereo itself.
      Either way, this update is only for the (separate) Bluetooth module, and doesn’t actually affect the stereo directly, so would not fix the problem, sorry.

  5. just want to say your a star for putting this up. got a second hand ford and Bluetooth wasn’t working but with your help on here I done it myself where the garage were going to charge nearly £130 to have it done.
    thanks 😀 😀

  6. Hello, I have just purchased a 2010 Smax with the same Sony DC/DAB radio unit as shown in your photo above. We’re having a problem where the sound drops out to only the centre console speaker with the display showing ‘CD drive fault’ and a clicking sound. Having looked this up online, everything points to the need for a firmware update, and I was directed to this page.

    However, I also took the car to the dealer last week to ask them to do the update (as I couldn’t find the USB port initially – have now). The dealer was unable to complete the update as the system kept shutting down mid-update. They’ve told me I need to replace the entire unit for big bucks.

    Have you heard anything like this? Is it worth me trying the update from the usb?

    Also, two stupid questions: if I remove the fuse, I’m guessing this is when the engine is off? And what size gb does the USB stick need to be (need to buy a small one to fit the port space).

    • Yes, if you remove the fuse do so work engine off. The size of the USB stick is not really relevant, the files are less than 100MB, but you can get physically tiny USB drives (I have a 16GB onevfull of music that fits in the glovebox USB port).

      I’ll be honest this update is for the Bluetooth module, so there’s no harm in trying it, but I wouldn’t really expect it to fix your problem. By all means try it as a first option.
      These stereos can be picked up quite cheaply on eBay, and aren’t difficult to replace.

      • If you’ve only just bought the car you should be getting it sorted under warranty though. Any decent dealer will be responsible for what they’ve sold.

        • Thank you 🙂 I’ve removed the fuse until it reset (needed the code to turn the radio back on). Will see if that makes any difference, and if not try the update in case that helps.

          Unfortunately it was a private sale, so no comeback on the stereo…Not best pleased, but them’s the breaks with a secondhand car I guess.

        • Thank you 🙂 I’ve removed the fuse until it reset (needed the code to turn the radio back on). Will see if that makes any difference, and if not try the update in case that helps.

          Unfortunately it was a private sale, so no comeback on the stereo…Not best pleased, but them’s the breaks with a secondhand car I guess.

  7. Hi there,

    I just updated my 2008 fiesta and it was successful but I don’t have the option to stream music from my phone. I used the November 2012 update. Do I need to Install the October 2011 update to get the BT audio streaming on my radio?

    • No. It’s possible that that age of car doesn’t have the facility at all, it wasn’t always available.
      Another possibility is that the menus haven’t updated, but that you can still select it using voice commands. This weird situation occurred on the first car (09 Fiesta) I updated.

      • I have the new July 2008 model car. I just checked by playing music from my phone and It says its streaming to Ford Audio but I can’t hear it or select the option to play it. I also tried the voice command, I said External Device>Bluetooth>Play but nothing happens afterward even though it sounds like the Bluetooth option is available.

        Is there a way of hard resetting the system?

  8. Hi,I have a march 2012 Mondeo ,with a blaupunkt travei pilot nx installed.When I try to pair my galaxy s7 edge the phone finds the car,and the car finds the phone.The car shows the 4 digit code which I type into the phone and press ok.The phone then says no Bluetooth devices found.Just wondering if this firmware upgrade might sort out this problem or is it only pre January 2012

    • I would definitely give it a try. If the car has newer software installed I don’t think it will allow the update, so I don’t think you have anything to lose.

  9. Hi,

    I have a problem with BT 8M5T-19C112-AN. My radio Sony CD345 (8M5T-19C112-AN), i can’t:

    – pair BT with my phone (radio display dont show pin code)
    – update firmware via USB (I know the procedure)

    • That is the same Sony unit I have. Try resetting the stereo.
      Power on, then press and hold On/Off button at least 15 seconds until the display goes out, then comes back to the clock.

      Also try deleting unnecessary language files from the USB stick. You will need to find out which language code you need.

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