Updating Huawei E5776s-32 Firmware

This article describes the steps involved in updating the firmware of the Huawei e5776s-32 4G Router.

The necessary update files for Windows users have been uploaded to my web server, to make accessing them easier. For the paranoid (i.e. sensible!!) user the originals are available at the time of writing at http://consumer.huawei.com/en/support/downloads/detail/index.htm?id=22287 . The files needed are nested several layers deep in Zip files, along with some dubiously outdated documentation. The original Huawei download also includes Mac and SD Card update options, so is much more flexible.

It goes without saying that any attempt to update firmware is at your own risk, and if it went wrong you could render your device useless. You have been warned!

Before you start you need to have available the flash memory password, which can be calculated using this online tool. Make a note of the password, which should be an 8 digit number. Ignore the unlock code – that won’t do anything (including unlocking the SIM)!

Download firmware version 22.265.11.00.00 or get it from the Huawei link above. Connect your router via a MicroUSB cable, and wait a few minutes for the drivers to install. If this is the first time you have upgraded the firmware it might be necessary to install an updated set of drivers onto the router, shown in step one. If you have already done an upgrade (like I had) this won’t be required. The following instructions should be carried out in the order stated. If you get an “Error 10 Find Port Failed” message make sure that you have the drivers and connection software correctly installed, then try again.

  1. Run the file Update_UTPS1.12.00.414_MAC1.12.00.414.exe This will update the drivers that are used to communicate with the router. First the new files are copied to the router, then the router should be recognised as a new device and the new drivers installed on your computer. Let everything finish. A reboot wouldn’t do any harm at this stage. (This file isn’t included in the Huawei download, I got it from the German firmware upgrade package – see original post linked below)
  2. Run the firmware upgrade file E5776_Update_22.265.11.00.00.exe This is the stage that requires the password generated earlier. It doesn’t take very long, and the router will reboot itself a couple of times during the process. This is normal.
  3. Finally, once everything has settled down run the last file, Update_WEBUI_15.100.09.00.03_E5_V7R1_V3R2.exe I don’t think this is essential, but having got this far you may as well. This updates the web interface, and includes a new connect/disconnect button and support for the same feature via the Huawei mobile App

 

Screen shot

Enjoy your new unbranded router. Let me know in the comments if this fixes issues such as losing signal at random. Some things I’ve noticed:

  • The LED display now has extra symbols for when data is being transmitted/received.
  • There is a prominent connect/disconnect button on the router homepage (see below).
  • My data is provided by virtual network Globalgig, I now get their name showing instead of 3, whose physical network they use.
  • The data counter on the LED doesn’t reset after power off.
  • There is a new monthly data counter, you can set billing date and allowance to avoid going over your package limits 🙂
  • Different language options, including Arabic, Chinese and Russian (see screengrabs below for full set and monthly limit setup).

 

Screen shot 1 Screen shot 2 Screen shot 3
One more feature that has been added is support for remote connect and disconnect using the Huawei Mobile app, which may be handy for some people:
Mobile app
Some people in the comments have mentioned signal issues. This isn’t something I’ve come across personally, but an external antennamay help in some situations. These aren’t signal boosters as such, but they can be placed in positions that might help get a stronger signal, eg through a window.

If this info has been of use to you please consider making a small contribution to help cover the costs of running this site. If you don’t want to that’s perfectly ok too! The button below will bill you one pound and reward you with my gratitude (and maybe some extra technical help). Alternatively you could always visit one of my advertisers 🙂





A previous version of this article, detailing installation of firmware version 22.264.07.02.414 is available here.

252 thoughts on “Updating Huawei E5776s-32 Firmware

  1. Tried updating webUI but after update, cellular works but “wifi-off” and can’t log in with “admin” “admin”, error incorrect username or password. (other usernames and passwords also do not work) anyone has a solution??

  2. I get error 19 (download failed) after the update process is about 90% done. Now my router is stuck in update-mode. Any tips?

  3. Cant log in to admin after upgrade firmwire (192.168.1.1) just blank page showing

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