Update Ford Audio Bluetooth (with Download)

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What It Is

The following guide and downloadable file will help you to update the Bluetooth, Voice Control and USB module in the following Ford vehicles. The release date was November 2012, and was the third publicly released firmware update. According to the Ford documentation the update is valid for the following vehicles and build dates:

  • Fiesta: July 2008 – December 2011
  • Focus: February 2008 – January 2012
  • C-MAX: February 2008 – January 2012
  • Kuga: February 2008 – January 2012
  • Mondeo: September 2008 – January 2012
  • S-MAX: September 2008 – January 2012
  • Galaxy: September 2008 – January 2012
  • Transit: from June 2009
  • Ranger: from April 2009

The Ford Ka is not compatible, because it’s a rebodied Fiat Panda/500 and uses their electronics.

The following instructions and Zip file used to be freely available from Ford at the address www.ford-mobile-connectivity.com as described in the audio system user guide. The website was taken down some time in about 2014, presumably for one of two reasons. Either people were messing up their radios and requiring dealership service, or they realised that they were missing out on a source of service revenue by giving away the updates. I’ll not speculate…

I’ve succesfully carried out the update on two different cars, my Mondeo with Sony DAB headunit, and my wife’s Fiesta with the more basic (orange dot matrix display). The actual Bluetooth/USB module is the same throughout the range, with the exception of a few models.

Please note that if your car does not have a USB port you will not be able to do the update, and the only way to get it is via a visit to the dealership.

What Do You Get?

There are several improvements to be gained from updating your Bluetooth firmware. The level will depend on the age of your vehicle, as models later in the run will have been shipped with more up to date versions. The major differences are:

  • Compatibility. My phone (Sony Experia Z5) wouldn’t connect reliably and take calls properly in my 2011 Mondeo. The update fixed that. The same for the Fiesta (a 2009 model) which wouldn’t connect properly to any smartphone.
  • iPod Useability. The original firmware required use of a special Y-cable, which connected to both the USB port (for control and track name display) and the 3.5mm Aux in socket (for analogue audio). The new version allows use of standard Apple 30pin-USB cables, with the car stereo doing the audio decoding from the digital stream.
  • USB Playback. Allows use of MP3s saved on a USB stick. I don’t know if or how well this worked earlier, I never tried until after updating.
  • Bluetooth Audio Streaming. The update adds compatibility for Advanced Audio Distribution Profile (A2DP) or Streaming Music in English. This can also be used for Sat Nav directions through the speakers when using Google Maps on an Android device.

How Do I Do It?

  1. Put the kettle on.
  2. Download THIS ZIP FILE, which contains the Bluetooth firmware and voice control files in seven European languages.
  3. Unzip the files to the root folder of a USB drive. (i.e. not in a subfolder) The USB drive should NOT contain any music files, and for best results should probably be blank just in case.
  4. Make yourself a nice cup of tea or coffee and pick up a newspaper or magazine. This stage will come in handy later, trust me…
  5. Get in the car, and switch on the radio WITHOUT TURNING THE IGNITION ON. It may say something like 1 Hour Mode on the display.
  6. Insert the USB drive into the USB port. Depending on your car model this may be in the glovebox (Mondeo), centre console (Fiesta) or armrest. The stereo will display a message saying that no valid files were found to play. This is normal.
  7. Switch on the ignition until the dashboard lights come on (but don’t start the engine). Do this by turning the key to the second position, or pressing the Ford Power button without pressing the brake/clutch for keyless models.
  8. You should now see the message “Update running… Please wait! So now you wait. This is where the hot coffee and magazine come in handy, as the update takes around 20 minutes to complete, and you can’t go back in the house to keep warm because you’d be leaving the car unlocked with the keys in!*
  9. Once the update has finished the display will say “Update successfully finished”. The message doesn’t stay on the screen for long, so keep an eye on it. Once complete the radio will come back on to whichever station was playing before the update.
  10. If something goes wrong and the installation fails you will get a warning on the display. Again, it doesn’t stay on for more than a few seconds, so keep a look out. Just start the process again from the beginning and it will eventually complete.

Whilst updating my Mondeo the car gave a Low Battery warning, and the radio shut off. I started the engine, and was amazed to see that the radio came back to life with the update still running. It had carried on even with the radio off (the bluetooth module is a separate box behind the glovebox area). I don’t recommend relying on this method though!

Here is a very useful summary video. I didn’t make it, so claim no credit for it. It’s also out of date, as it shows the original website up and running, but the update demonstration is very useful if you’re not confident.

Video produced by iNath, over at Ford Owners Club

Any questions, feel free to comment below. Thanks for visiting my site.

If this info has been of use to you please consider making a small contribution to help cover the costs of running this site. If you don’t want to that’s perfectly ok too! The button below will bill you one pound and reward you with my gratitude (and maybe some extra technical help). Alternatively you could always visit one of my advertisers 🙂

308 thoughts on “Update Ford Audio Bluetooth (with Download)”

  1. HI! So I was just trying this but my Ford Fiesta 2009 will not recognize my USB (i’ve tried many different ones, formatted in FAT32 with the files you shared). The console says: USB Gerät wird nicht unterstützt (something like: USB device not supported). Can you help with this error?

    Best!

  2. What if your Ford Fiesta doesn’t have a USB slot for any way of doing this?

  3. @Will
    your a genius!!
    I have been attempting this update on my 2009 Kuga for a few days with various different usb sticks, deleted all other files other than the two English ones and it worked first time.

    thank you very much

  4. Hi. I tried to update my module due to poor audio streaming quality on iPhone. Halfway through the car battery said low and then turned off. I have since got a new battery but have no Bluetooth, USB or phone options on the Converse+ display. It’s like it wiped the old files and didn’t finish replacing the new ones before the battery died.

    Do you have any advice?

    Thanks

    • Hmm, not sure. The best thing to do would have been to start the engine when the low battery warning came on (which happened to me), as the update should have completed OK.

      Try resetting the radio (long press on On/Off button until it reboots) and/or pulling the fuse for the Bluetooth module for ten minutes or so. Power failure during a firmware update isn’t good news though.

      • Ok thanks. I will give both of those a go.

        However I have a feeling I’ll need to go to Ford and see what ludicrous price they will charge to put the latest firmware on it from possibly nothing.

        • Worst case scenario, a bricked module can be replaced from ebay for about £30, so don’t give Ford any large sums of cash!

  5. Ford fueta titanium 2011 model when i press phone aux and bluetooth it goes to mute how canun mute that system

  6. Vehicle: Ford Fiesta Zetec S (2009)

    Updated Ford Audio system using steps on this thread, USB worked a treat and has updated the system successfully. Issue is now that when playing music via spotify on an iphone, Iphone says the music is playing through Ford Audio but no sound coming through the car system/speakers? Any ideas what i need to do?

    • You need to choose Bluetooth as the Aux input. There *should* be an option on the menu, but it doesn’t always appear. You should still be able to choose via voice command. Turn audio volume up on the phone too, input sensitivity is quite low.
      The menu might appear if you disconnect the battery for an hour or so and allow the radio to fully reset.

  7. Hi, I have a 2013 Ford SMax Titanium model. When I connect my iPhone to it via Bluetooth it connects (I can see the info on the screen) but no audio works. Will this update work? (I would have thought it was already installed as it’s a 2013 plate?)
    Any help appreciated!
    Joe

    • You would think the car should have newer software, but as its close timewise, maybe not. You won’t break anything by trying the upgrade.

  8. PLEASE, can somebody help me with my ford fiesta 2009 ? I can’t play music with bluetooth, I can’t play music in USB because my galaxy S10 is not recognized. So that’s why I wanted to do this uptade but, when I switch on the ignition, it’s writen : “update failed. relaunch the update”. how can I uptade my radio set ?

    • Have a look through the other comments for advice. Deleting unneeded files is usually a start.

      • I searched everywhere I could but unfortunately found no answer. However, I tried with two different USB keys by formatting them both, so I really don’t know what to do …

        • But did you try deleting unneeded language files? The actual update only needs two files.

          • Ah no i have not deleted unnecessary language files. What are you talking about when talking about the current update which only requires two files? in any case, thank you very much for your quick answers!

          • If you unzip the download, it contains lots of different files. They are instructions and update files for different European languages. Delete all the files from your USB drive except the two that have a filename ending AV (these are the English versions)

          • Thank you very much, the problem is that I am French :-), so what is the ending of the two French files that I have to keep?

          • Good question! I think they are FV
            D Deutsch
            E Espagnol
            F Francais

          • I tried to keep only the 2 files: 1) “8M5T-14D511-FV.bvc” and “8M5T-14D511-FV.vbf” but it still shows me: “update failed, start updating again up to date”

          • Sorry, I gave you the wrong language codes. The real ones make even less sense. These file names are from an older version, but the language code matches. You need the files ending CV for French.

            English: 8M5T-14D511-AT

            German: 8M5T-14D511-BT

            French: 8M5T-14D511-CT

            Spanish: 8M5T-14D511-DT

            Italian: 8M5T-14D511-ET

            Portuguese: 8M5T-14D511-FT

            Turkish: 8M5T-14D511-JT

          • Well, thank you very much, it worked, but the problem is that i still can’t put music in bluetooth. My laptop sends him music and suddenly switches the sound to the car audio system, but no sound comes out of the car so I don’t understand anything anymore. But thanks you a lot!

    • Hi Mathys, I am having the same problem with my iphone 6. Sometimes it will connect directly via USB, sometimes not. Sometimes the bluetooth cuts in, sometimes not.

      This is my guess as to the problem:
      – the update was issued by Ford in 2012.
      – Your update failed because your car has already got the 2012 version.
      – 2012 is now a long time ago, so the firmware on it may not be able to cope with devices built later, like the S10 and iphone 6

      Does anyone else have any suggestions/comments \

  9. Hello,

    my ford galaxy from 2009 has German voice control. Is it possible change voice control language during update process ? If yes, can You say how ? Thank You in advance.

    • Hi.
      Sorry, no. Although the update contains several language files, the only way to change the voice language is at a Ford dealer. The update will just use whatever language is already set.

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