Update Ford Audio Bluetooth (with Download)


What It Is

The following guide and downloadable file will help you to update the Bluetooth, Voice Control and USB module in the following Ford vehicles. The release date was November 2012, and was the third publicly released firmware update. According to the Ford documentation the update is valid for the following vehicles and build dates:

  • Fiesta: July 2008 – December 2011
  • Focus: February 2008 – January 2012
  • C-MAX: February 2008 – January 2012
  • Kuga: February 2008 – January 2012
  • Mondeo: September 2008 – January 2012
  • S-MAX: September 2008 – January 2012
  • Galaxy: September 2008 – January 2012
  • Transit: from June 2009
  • Ranger: from April 2009

The Ford Ka is not compatible, because it’s a rebodied Fiat Panda/500 and uses their electronics.

The following instructions and Zip file used to be freely available from Ford at the address www.ford-mobile-connectivity.com as described in the audio system user guide. The website was taken down some time in about 2014, presumably for one of two reasons. Either people were messing up their radios and requiring dealership service, or they realised that they were missing out on a source of service revenue by giving away the updates. I’ll not speculate…

I’ve succesfully carried out the update on two different cars, my Mondeo with Sony DAB headunit, and my wife’s Fiesta with the more basic (orange dot matrix display). The actual Bluetooth/USB module is the same throughout the range, with the exception of a few models.

Please note that if your car does not have a USB port you will not be able to do the update, and the only way to get it is via a visit to the dealership.

What Do You Get?

There are several improvements to be gained from updating your Bluetooth firmware. The level will depend on the age of your vehicle, as models later in the run will have been shipped with more up to date versions. The major differences are:

  • Compatibility. My phone (Sony Experia Z5) wouldn’t connect reliably and take calls properly in my 2011 Mondeo. The update fixed that. The same for the Fiesta (a 2009 model) which wouldn’t connect properly to any smartphone.
  • iPod Useability. The original firmware required use of a special Y-cable, which connected to both the USB port (for control and track name display) and the 3.5mm Aux in socket (for analogue audio). The new version allows use of standard Apple 30pin-USB cables, with the car stereo doing the audio decoding from the digital stream.
  • USB Playback. Allows use of MP3s saved on a USB stick. I don’t know if or how well this worked earlier, I never tried until after updating.
  • Bluetooth Audio Streaming. The update adds compatibility for Advanced Audio Distribution Profile (A2DP) or Streaming Music in English. This can also be used for Sat Nav directions through the speakers when using Google Maps on an Android device.

How Do I Do It?

  1. Put the kettle on.
  2. Download THIS ZIP FILE, which contains the Bluetooth firmware and voice control files in seven European languages.
  3. Unzip the files to the root folder of a USB drive. (i.e. not in a subfolder) The USB drive should NOT contain any music files, and for best results should probably be blank just in case.
  4. Make yourself a nice cup of tea or coffee and pick up a newspaper or magazine. This stage will come in handy later, trust me…
  5. Get in the car, and switch on the radio WITHOUT TURNING THE IGNITION ON. It may say something like 1 Hour Mode on the display.
  6. Insert the USB drive into the USB port. Depending on your car model this may be in the glovebox (Mondeo), centre console (Fiesta) or armrest. The stereo will display a message saying that no valid files were found to play. This is normal.
  7. Switch on the ignition until the dashboard lights come on (but don’t start the engine). Do this by turning the key to the second position, or pressing the Ford Power button without pressing the brake/clutch for keyless models.
  8. You should now see the message “Update running… Please wait! So now you wait. This is where the hot coffee and magazine come in handy, as the update takes around 20 minutes to complete, and you can’t go back in the house to keep warm because you’d be leaving the car unlocked with the keys in!*
  9. Once the update has finished the display will say “Update successfully finished”. The message doesn’t stay on the screen for long, so keep an eye on it. Once complete the radio will come back on to whichever station was playing before the update.
  10. If something goes wrong and the installation fails you will get a warning on the display. Again, it doesn’t stay on for more than a few seconds, so keep a look out. Just start the process again from the beginning and it will eventually complete.

Whilst updating my Mondeo the car gave a Low Battery warning, and the radio shut off. I started the engine, and was amazed to see that the radio came back to life with the update still running. It had carried on even with the radio off (the bluetooth module is a separate box behind the glovebox area). I don’t recommend relying on this method though!

Here is a very useful summary video. I didn’t make it, so claim no credit for it. It’s also out of date, as it shows the original website up and running, but the update demonstration is very useful if you’re not confident.

Video produced by iNath, over at Ford Owners Club

Any questions, feel free to comment below. Thanks for visiting my site.

If this info has been of use to you please consider making a small contribution to help cover the costs of running this site. If you don’t want to that’s perfectly ok too! The button below will bill you one pound and reward you with my gratitude (and maybe some extra technical help). Alternatively you could always visit one of my advertisers ๐Ÿ™‚

311 thoughts on “Update Ford Audio Bluetooth (with Download)”

    • Yes, as long as you have a usb port as well as an aux socket, then it should be fine.

      • Thanks for your swift response! Then i’ll try, i can not mess up the radio, am I?

          • Thanks for Your replies, for the contribution to this community, and for Your time aswell! ๐Ÿ™‚
            If it works, I’ll definitely use the PayPal donation button! ๐Ÿ˜‰

  1. I followed all steps and when im turning my key to second state it says update failed.. then when i do it again and faster turning the key it says update failed and over the update failed message it says updating but like I waited 25m and its still updating..?

  2. Can’t get it to work on my 2009 WS Fiesta. Using a USB stick that’s empty, and the files look no different zipped or unzipped on my PC. Might try it “unzipped” but I keep getting “update failed”.

    • They definitely need to be unzipped, and in the root folder. See other comments.

  3. Just did this to a 2011 focus. All fixed so cheers very much for this. Clicked a few ads for you

  4. Hello, I got a fiesta mk7 2012 with a USB in the middle. I donโ€™t have a โ€phone button โ€ on the dashboard. Does this update get me the bluetooth option from the meny? Or do i need to have the phone button to get the bluetooth option?

    • Do you have Bluetooth for phone calls? If so this update should allow you to play music via Bluetooth.
      If you can’t connect your phone to make calls this won’t help.

  5. Just tried this update on my mondeo 2010. Problem aith mine that when i put usb key it doesnt show any sighns that its there. But when i put my usb phone charging cable it charges the phone. So can not update. Any ideas on that?

    • Not really, all I can suggest is trying a different USB stick, and make sure it’s not too large and formatted in the appropriate format. Put a couple of MP3 tracks on it. If they don’t play then there’s an issue with the USB port, which is something I can’t help with.

  6. Hi,

    Hopefully you may have some advice, bit of a long story but my car had it’s tyres stolen and while being repaired the battery was disconnected for about 1-2 months (it ran flat as the alarm was going off from the theft). Upon return to me it turns out the bluetooth has stopped working altogether (which previously did work, and I actually ran this update probably 6-7 years ago), the Sony head unit just says “Audio Muted”, I have no “Bluetooth Enable” type option and I have lost the USB option under the CD/AUX button.

    I feel this is linked to the battery being disconnected for so long, I have had the glovebox out and the Bluetooth Module is 8M5T-19C112-AP. I’ve tried to disconnect and reconnect this, tried re installing the software from your website which it won’t read the USB stick (Interesting it did do this once, and it appeared to work for about 10 seconds and then stopped). The USB certainly has power as it charges my phone. Also the phone can see the “Ford Audio” bluetooth device and connects to it.

    Any ideas?



  7. Just updated my 09 Kuga, worked perfectly, Thank you

  8. if i dont have a usb port in my ford kuga can i use instead the lighter power socket with a usb attached?

      • Hello mister,
        If i have a card reader on my focu 2 facelift 2010 , it should work ?
        I dont have a usb port.

        • Did you think that it work if i put the files to the empty CD?
          Didnโ€™t work on the SD card!

          • I have heard of people trying that, and it didn’t work either. I think you need a Ford dealer to do the update.

          • if i by another bluetooth module will fix this update? or the update is required regardless?

  9. hi i have a 2012 fiesta, the bluetooth does not connect (doesnt even switch on) no phone connection, the usb slot does not recognise anything when you plug into it and if you press the aux button it says on the display “line in active” so it will not read any usb that is inserted, any help with this would be great as i have tried lots of suggestions (unplug the box, remove the fuse and this update)

    • It sounds very much like the Bluetooth module is dead. I’d suggest finding the part number embossed on it, then buying one the same on ebay from a breaker’s yard.

      • is there anyway to test/check the module and do they need to be programed to the car?

        • I think you’ve tested it as best as you can by trying the USB and Bluetooth. They don’t need to be programmed to the car.

          • ok cool, thanks for your help and advice, i will let you know if a replacement one solves the problem

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